Help
Support
Answers to the questions that come up most, and how to reach a human when they don’t cover it.
Contact
Email nodesynthesis@gmail.com. Bug reports are most useful with your phone model, Android version, app version (shown at the bottom of Settings) and what you did just before the problem appeared.
We aim to reply within a few working days.
Frequently asked questions
+Do I need an account or an internet connection?
No. Sholoana works fully offline and has no sign-up at all. You enter your name once, and the app is ready.
+What is the difference between an event and a personal debt?
An event is a shared pot (a trip, a party, a flat) where several people pay for things and the cost is divided between them. A personal debt is one-to-one: money you lent to or borrowed from a single person.
+What is the event fund?
A shared pool for the event. People put money into it before or during the event, and expenses can be paid straight out of it instead of by an individual. At the end, whoever is short pays into the fund and whoever is owed takes money back out of it, so nobody has to settle with five different people.
+Can an expense be paid by more than one person?
Yes. Choose “Multiple” under “Paid by” and enter how much each person paid. The event fund can cover part of the bill at the same time.
+How do I split unevenly?
Each expense can be split equally, by exact amounts, or by percentage. Uneven divisions are rounded so the shares always add up to the exact total.
+Will I be reminded about a debt?
If you set a reminder on a debt, your phone shows a notification at that time. The reminder is scheduled on the device itself, cancels automatically once the debt is fully repaid, and needs no internet connection.
+How do I move my data to a new phone?
On the old phone: Settings → Export backup, and save the file somewhere you can reach. On the new phone: install Sholoana, finish setup, then Settings → Restore from backup and pick the file. Restoring replaces everything currently in the app.
+I lost my phone. Can you recover my data?
No, and that is by design. Nothing is ever uploaded to us, so there is no copy for us to send back. Only a backup file you exported yourself can restore your records.
+Does the app work outside Bangladesh?
Yes. Amounts are shown in taka (৳); everything else works the same anywhere.
+Is the app free? Are there ads?
It is free, with every feature included. There are no ads, no subscriptions and no purchases.
Troubleshooting
- Reminders don’t arrive. Check that notifications are allowed for Sholoana in Android Settings, and that battery optimisation is not restricting the app. Reminders set for a time in the past are never scheduled.
- “This file is not a Sholoana backup.” The file you picked is not a backup exported by this app, or it was altered. Pick the original exported JSON file.
- “This backup was made by a newer version of the app.” Update Sholoana from Google Play, then restore again.
- A person can’t be deleted. They still appear in an event, debt or payment. Remove or reassign those records first.
- The fund balance is negative. The event has spent more from the fund than was put into it, so someone needs to add a contribution.